Analysis of Satisfaction Degree of Community Health Service for The Elderly in Nanning City, China

Xiaojun Xu, Sarisak Soontornchai, Somchai Bovornkitti, Suppalak Fakkham, Xiaoqiang Qiu


Objective To explore and analyze the satisfaction degree of community health service and its influencing factors of the elderly in Nanning city in western China, and to provide reference for improving the health level and health service level of the elderly in Nanning city. Methods A total of 675 elderly people over 60 years old were selected by random sampling in Nanning city to conduct a questionnaire survey. Chi-square test and binary logistics regression analysis were used to analyze the influencing factors of community health service satisfaction. Results The overall satisfaction of health service utilization of the elderly was not high, and the average score of each satisfaction was lower than 4; There were statistically significant differences in satisfaction scores of age, education level, pre-retirement occupation, family structure, medical security and annual medical expenses (P<0.05). Old age (OR=2.898), occupation of enterprise OR individual industry and commerce before retirement (OR=0.15), annual medical expenses of 1000-3000, suffering from chronic diseases (OR=5.461), the number of visits to community health service center/station in the past six months is 1-3 times (OR=0.266), the first choice of county/city hospital (OR=2.4) 39), provincial hospital (OR=3.57) and clinic/self-treatment (OR=3.838) had a significant impact on the satisfaction evaluation of community health service (P≤0.05). Conclusion The satisfaction of community health service utilization needs to be improved. Policy guidance and resource integration can be strengthened to improve the function of community health service and improve the elderly's medical experience.

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