Assessing Residents’ Receptiveness towards Smart City Technologies

Jothi Jhen Hao Gunabalan, Say Keat Ooi, Jasmine A.L. Yeap


Technological acceptance has important implications for the development and transformation towards smart city. As sustainable development is unequivocal, Penang has embraced the concept of smart city. Before any significant investment is made, and as part of citizen engagement activity, this study aims to examine the determinants that influence the uptake and receptivity to smart city technologies among Penang residents, underpinned by the integration of technology acceptance model (TAM) and the social cognitive theory (SCT). Findings indicate that perceived usefulness, perceived ease of use, relative advantage, and reliability are the factors leading towards trust in technology. Meanwhile, trust, self-efficacy, time saving and facilitating conditions are positively associated with the intention to use smart city technologies. Overall, this study offers meaningful insights and shed light on Penang Smart City acceleration.

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