The Human Capital Management for Retail Business

Karunta Prakaypun, Bundit Phrapratanporn, Thanasuwit Thanbhiranrak


The aim of this research article is to study the human capital management model in the retail business and to find the efficiency tools of its management. The research article is interviewed by 10 exclusive administrations in the retail business and the result is found that the efficiency tools of the human capital management are divided into 4 points that are the human resources management, knowledge management, recruitment, and Motivation. It is found that there is 60 percent of the recruitment; promotion planning is 50 percent, knowledge management activities in the retail business 2 times per year, and the basic knowledge in retail business increasing 12 percent. Therefore if the organization has been operated following by its tools, it could be upgraded the employee and also included the organization’s succession.

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