ประสิทธิผลในการให้บริการขององค์การบริหารส่วนตำบลหัวโพธิ์ อำเภอสองพี่น้อง จังหวัดสุพรรณบุรี

Abstract

         The objective of this research  were to  1) study the level of the effectiveness measured by the satisfaction level of using the service of Hua Pho Subdistrict Administration Organization,  Song Phi Nong District, Suphan Buri Province;  2) compare the level of the effectiveness measured by the satisfaction level of using the service of Hua Pho Subdistrict Administration Organization,  Song Phi Nong District, Suphan Buri Province by categorized by the personal factor; and 3) study the problem and suggestion of the people in order to improve the service of Hua Pho Subdistrict Administration Organization,  Song Phi Nong District, Suphan Buri Province. The research studied  form 400 samples who  were selected from the people who used the service of Sub district Administration Organization Questionnaires with multiple choice and the open-ended questions were used as the research instrument. The computer software was used in data analysis for quantitative data and content analysis for qualitative data form open-ended questions. The statistics that used in this research composed with frequency ,percentage, mean, standard deviation, t-test and one way ANOVA

         The research founded that:

         1) The effectiveness of the service measuring by the level of satisfaction of the people in using the service of Hua Pho Subdistrict Administration Organization, Song Phi Nong District, Suphan Buri Province was at the middle level by overall  and  all  aspects, the lowest form bottom to highest mean following orders: the facilities, building / location, employees who providing the service, the process of the service and service process.  2) The effectiveness of the service measuring by the level of satisfaction of the people in using the service of Hua Pho Subdistrict Administration Organization, Song Phi Nong District, Suphan Buri Province  were depended by  age, occupation and kind of service and 3)  The approach for service  may be begin form  the manner and the speech of the service providers was inappropriate; the service process must not overabundant; and the duration of waiting in the queue was not too long; and the facilities; the traveling to locations, roads and services, and the services were  appreciate and equally provided.