RISK MANAGEMENT STRATEGIES IN PARCEL TRANSPORTATION: A CASE STUDY OF PARCEL DELIVERY BUSINESSES IN NONG KHAI PROVINCE

Abstract

Parcel delivery businesses in Nong Khai face unique challenges. Cross-border operations to Laos necessitate careful navigation of customs regulations and differing legal frameworks. Flooding, a common occurrence, requires robust disaster preparedness plans. Competition is fierce, necessitating continuous market analysis and competitive strategies. Addressing employee shortages demands effective recruitment and retention strategies. To mitigate risks and minimize losses, several measures are crucial. Vehicle maintenance plans, including pre-use inspections and regular servicing, can prevent delays. Implementing revised work procedures (WIs) and conducting daily training sessions can significantly reduce the incidence of damaged parcels. Ensuring the proper storage and maintenance of Point of Sale (POS) systems, such as avoiding excessive heat and sunlight, is essential for their reliable operation.