Capabilities of Logistics Service Providers towards Cross-Border Operations between Thailand and Malaysia

Abstract

This research is conducted with the aim to propose appropriate model for measuring logistics service providers’ capabilities for cross-border operations between Thailand and Malaysia by using literature review method from secondary sources and collect the information from various type of international and domestic documents via internet searching through online databases along with statistical information from the annual report of national and international organization. The findings were analyzed and the results were reported by using descriptive method. The overview of Logistics Service Providers and its roles in cross-border operation are taken in to account. The study results reveals that the indicators for measuring capabilities of logistics service providers were categorized in three major aspects which are service quality, business decision making and capabilities.