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Abstract

                   The study factors affecting the decision to use EMS at Raiking Post Office, to study the level of satisfaction and the factors that affect customer satisfaction, quality service, EMS at Raiking Post Office. Tools used in this study was a questionnaire used in the study population. Those who use or have used EMS at Raiking Post Office 400 by questionnaires between 1 November - 30 December 2559 and were analyzed using the software package SPSS

The study indicated that most respondents were female. The average monthly income of 5,001-10,000, most career. Business / Retail trade by an average of three times a week , the rate is reasonable, pay by cash, familiarity with staff, monitoring things sometimes.

                The factors that affect the overall satisfaction level.

The merger is also the postal services business that can continue to maintain the quality and the continued development of your next.