THE EFFICIENCY OF PUBLIC SERVICE DELIVERY BY LOCAL ADMINISTRATIVE ORGANIZATIONS IN WIANG NONG LONG DISTRICT, LAMPHUN PROVINCE

Abstract

This research aims to: 1) examine the efficiency of public service delivery by local administrative organizations in the same area. The sample group consisted of 16,435 residents in Wiang Nong Long District, Lamphun Province, selected through probability sampling. A questionnaire was used as the research instrument. The statistical methods employed included frequency distribution, percentage, mean, and standard deviation. The findings revealed that: 1) the efficiency of public service delivery was also at a high level, with a mean score of 3.57 when considering each aspect individually, it was found that the highest average score was related to the ease of access to public services provided by local administrative organizations and the satisfactory timeliness of these services, with an average score of 3.72. This was followed by the accuracy and clarity of information regarding available services, which received an average score of 3.69. The lowest average score was found in the area of satisfaction with resource allocation for public services by local administrative organizations, which was rated at a moderate level with an average score of 3.36.