DEVELOPING OFFICIAL LETTER WRITING TECHNIQUES TO IMPROVE COMMUNICATION EFFICIENCY

Abstract

The objective of this research is to investigate the problems and obstacles personnel face in writing official documents and to develop effective techniques and guidelines that align with the regulations of the Office of the Prime Minister on clerical work, using correct and appropriate language. The sample group consisted of 26 personnel from the Human Resources Division of Suan Sunandha Rajabhat University. Data were collected using questionnaires and analyzed using percentage, mean, and standard deviation. The results revealed that prior to the development phase, most personnel experienced issues with word choice, document format, and the use of inappropriate bureaucratic language, leading to communication delays and content errors. However, after training and development, personnel were able to write official documents more accurately and in compliance with standardized rules and formats, resulting in clearer and more effective internal communication. Recommendations: It is recommended that a handbook for writing official documents be developed for the Human Resources Division of Suan Sunandha Rajabhat University. This would provide a consistent framework for document writing and help guide new personnel in performing their duties correctly in accordance with the regulations of the Office of the Prime Minister, using appropriate and correct language.