คุณภาพการให้บริการของพนักงานการเงินและบัญชีโรงพยาบาลระนอง

Abstract

ABSTRACT
          This quantitative research aims to study 1) the quality of service of the staff Financial hospital Ranong 2) to compared the opinions of the quality of service of personnel, finance and accounting staff Ranong hospital. BY demographic The research is a quantitative research The sample used in this study was 265 persons of Ranong hospital. Instruments used in this study was a questionnaire. Derived from the turn table shows the sample sizes of Krejcie and Morgan on a stratified random sample proportion. The statistics used for data analysis were frequency, percentage, average, standard deviation. The test
values (t-test) one-way analysis of variance (one - way ANOVA). The study found that Quality of Service Employees Financial Ranong hospital. Overall level, in many aspects. Found that the quality of service that has the highest average was the service, followed by the equitable service (̅ = 3.70), timely service (̅ = 3.51). The progressive service (̅ = 3.62) The continuous service (̅ = 3.52) . And ample service (̅ = 3.49) by demographic factors such as sex, age,
education. The duration of the work. Jobs has a different effect on the quality of service to different significantly at 0.05 level.

Key Word : Quality of service, The staff Financial and Accounting, Ranong hospital.