SATISFACTION OF INTERNAL SERVICE RECIPIENTS TOWARD THE ANNUAL PROGRAM-LEVEL QUALITY ASSURANCE ASSESSMENT IN THE ACADEMIC YEAR 2024: A CASE STUDY OF THE FACULTY OF SCIENCE AND TECHNOLOGY, SUAN SUNANDHA RAJABHAT UNIVERSITY

Abstract

The Study on the satisfaction of service recipients (internal departments) toward the annual program-level quality assurance assessment for the academic year 2024 A case study of the Faculty of Science and Technology, Suan Sunandha Rajabhat University, aims to examine the level of satisfaction of service recipients with the annual program-level quality assurance assessment for the academic year 2024 and to explore approaches for improving the service efficiency of the program-level quality assurance process under the Planning and Quality Assurance Division. The population group in this study consisted of 100 full-time lecturers from the Faculty of Science and Technology. Data were collected using a questionnaire, and the statistics used for data analysis included percentage, mean, and standard deviation.