EXPECTED COMPETENCIES OF STAFF AT SUAN SUNANDHA RAJABHAT UNIVERSITY, NAKHON PATHOM CAMPUS

Abstract

In response to the evolving demands of globalization, digital transformation, and educational reforms, this study aimed to identify the desired competencies of academic support staff at Suan Sunandha Rajabhat University, Nakhon Pathom Campus. Emphasizing the development of competencies aligned with institutional goals, The primary objectives were: (1) to identify the desired competencies of staff at Suan Sunandha Rajabhat University, Nakhon Pathom Campus; and (2) to explore appropriate guidelines for developing these competencies.Employing a quantitative research approach, data were collected from 30 academic support staff members using a structured questionnaire. The instrument, validated by experts through the Index of Item-Objective Congruence (IOC), comprised five parts: general information, core competencies, functional competencies, guidelines for competency development, and additional opinions. Statistical analyses included frequency, percentage, mean, and standard deviation. Findings indicated that overall desired core competencies were rated at a high to very high level. The "Service Mindset" dimension, particularly the ability to maintain confidentiality and interpersonal relations, received the highest ratings. In functional competencies, "Empathy" was rated very high, especially in understanding others without interpretation and applying that understanding in work contexts. However, competencies such as "Problem-solving" and "Thinking outside the box" were rated at a moderate level, suggesting areas for improvement.